New Getcover.com policy sales are temporarily paused.

If you are an existing policy holder, your policy will continue as normal. If you need to make an adjustment to your existing policy, please email customerservices@getcover.com or call 01689 892 258. If you need to make a claim or require the assistance service, contact details can be found in your policy wording document

COMPLAINTS

Whilst we always endeavour to provide a great service, sometimes things don’t go as expected, and you may feel as if we haven’t done what you would have hoped for. We want to know how we can put things right.

If you do have reason to complain it is our policy to acknowledge the complaint by the end of third working day following receipt of complaint. You will receive either our written response or an explanation as to why we are not in a position to provide one within eight weeks of receipt of your complaint.

How do I make a complaint?

If you have any questions or concerns about the way your policy was sold or about the service you have received please contact:

Getcover.com,
7th floor,
17 Bevis Marks,
London,
EC3A 7LN

Email: complaints@getcover.com

Phone: 01689 892 258

When you contact Getcover.com please quote your policy number.

Getcover.com follows the Financial Conduct Authority guidelines to complaints handling

For complaints following a claim notification or how an assistance case has been handled please refer to the complaints section within your policy wording document.

FOR ALL COMPLAINTS

If you are not happy with the response you have the right to ask the Financial Ombudsman Service (FOS) to review your complaint.

Financial Ombudsman Service
Exchange Tower, Harbour Exchange Square, London, E14 9SR

Phone: 0800 023 4567

Email: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk

Please note that if you refer your complaint to the FOS you must have approached us first and received our final response. You must approach the FOS within 6 months of receiving our final response.

We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we are unable to meet our obligations. This depends on the type of business, and circumstances of the claim. Insurance arranging is covered for 90% of the claim, without any upper limit. Further information can be obtained by the Financial Services Compensation Scheme by visiting www.fscs.org.uk